Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and design preferences
• Property information and specifications
• Communication preferences and interests
• Payment and billing information (when applicable)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Device information and screen resolution

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide interior design services, consultations, and project management
• Communication: To respond to inquiries, send project updates, and provide customer support
• Marketing: To send newsletters, design insights, and promotional materials (with your consent)
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To manage contracts, billing, and administrative tasks

3. Legal Basis for Processing (PIPEDA Compliance)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we process your personal information based on:

• Consent: You have provided express or implied consent for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate Interest: Processing is necessary for our legitimate business interests
• Legal Obligation: Processing is required to comply with Canadian laws

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication
• Payment processing and billing
• Project coordination and logistics
• Analytics and website optimization

4.2 Business Partners

We may share information with business partners such as:

• Real estate agents and brokers (for staging projects)
• Contractors and suppliers (for project execution)
• Architects and other professionals (for collaborative projects)

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems and software are regularly updated
• Employee Training: Staff are trained on privacy and security best practices
• Incident Response: Procedures are in place to respond to security breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Maintain business records for operational purposes
• Resolve disputes and enforce agreements

Retention Periods:

• Client project records: 7 years after project completion
• Marketing communications: Until unsubscribed or 3 years of inactivity
• Website analytics: 26 months
• Financial records: 7 years as required by Canadian tax law

7. Your Rights and Choices

Under PIPEDA and applicable privacy laws, you have the following rights:

7.1 Access and Portability

You can request access to your personal information and receive a copy in a structured format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.4 Consent Withdrawal

You can withdraw consent for marketing communications or other non-essential processing.

7.5 Complaint

You can file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise your rights, contact us at: [email protected]

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Canada, including the United States, where our service providers are located. These countries may have different privacy laws than Canada.

When we transfer information internationally, we ensure appropriate safeguards are in place:

• Contractual obligations requiring adequate protection
• Compliance with applicable international data protection frameworks
• Regular monitoring of service provider security practices

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Marketing Communications

With your consent, we may send you marketing communications including:

• Design insights and industry trends
• Project showcases and portfolio updates
• Service announcements and special offers
• Invitations to events and webinars

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any email
• Contacting us at [email protected]
• Updating your preferences in your account settings

11. Website Analytics

We use analytics tools to understand how visitors interact with our website. This helps us improve user experience and service delivery. Analytics data is anonymized and aggregated whenever possible.

You can opt out of analytics tracking through:

• Browser settings and privacy controls
• Our cookie consent management system
• Third-party opt-out tools provided by analytics providers

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: